Returns & Refunds
Our commitment to your satisfaction
7-Day Returns
For damaged or wrong items
Quality Guarantee
Freshness you can trust
Quick Resolution
Within 48 hours
Return Policy
Due to the perishable nature of our food products, we accept returns only in the following cases:
- Product received is damaged or spoiled
- Wrong product was delivered
- Product quality is significantly below expected standards
- Package was opened/tampered with upon delivery
How to Request a Return
- Contact us within 7 days of delivery
- Provide your order number and photos of the issue (if applicable)
- Our team will review and respond within 24-48 hours
- If approved, we'll arrange pickup or provide return instructions
Refund Options
- Full refund to original payment method
- Store credit for future purchases
- Replacement of the product (subject to availability)
Refunds are processed within 5-7 business days after the return is approved.
Non-Returnable Items
We cannot accept returns for:
- Products damaged after delivery due to improper storage
- Products past their expiration date due to customer storage conditions
- Opened products (unless defective)
- Orders without valid proof of purchase
Quality Promise
Every batch is hand-checked before packing. If you're not satisfied with the quality of your mix, let us know and we'll make it right — whether that's a replacement, refund, or store credit.
Contact for Returns
Send us a message on Whatsapp within 7 days of receiving your order.